Onboarding – digitalization doesn’t mean you are on your own

Your personal onboarding manager guides you through the set up of your company account step-by-step and gets accountants and employees on board via web training.
Onboarding – digitalization doesn’t mean you are on your own

Step-by-Step onboarding process

The Lanes & Planes team guides you through the set up of your company account step-by-step and shows you how to deposit individual preferences. Additionally we are offering a specific financial accounting onboarding for the accounting section within Lanes & Planes. If needed we are happy to organize web trainings for your employees.

For further questions and suggestions using Lanes & Planes, our support team is of course available at all times.

  • Appointment with your personal onboarding manager     
  • With your appointment you will receive a questionaire regarding your basic information. This way we already know your individual profile.
  • Onboarding
    • Set-Up of your personal company account
    • Profile settings & individual configuration
    • Travel policies & first travelers
    • Clarification of upcoming questions
  • Financial accounting Onboarding
    Get important accountants on board, specific manual for accountants working with Lanes & Planes.
  • Staff training
    Send us your employee list and we will implement it for you. If necessary we instruct your employees via web training.
  • Feedback & Support
    We assist you in using Lanes & Planes 24/7.

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Here you can find frequently asked questions


If you should have questions about your user profile or your bookings, our support center is happy to help. There you can find helpful tipps regarding your trip and a detailed FAQ section.

Tipp: Also use the search bar in the support center area for your requests. Read more…


You don’t have to Check-In yourself! Lanes & Planes automatically checks you into all of your flights and sends the boarding passes via email to your mailbox. All tickets are also available in your Lanes & Planes mobile app. Read more…




Do you have any questions? We’re here to help.

Here you’ll find all important persons of contact….


With Lanes & Planes, you’re able to book hotels, flights, trains and busses. If you pick those independently or if you decide to get from A to B the easy way is your choice alone.

We offer more than 7 million hotels from over 17 wholesale dealers, HRS and Expedia with exclusive hotel availabilities.


In our video guide you’ll see the different steps of a Lanes & Planes booking as a sequence of short videos – quick and easy. Check out the different Lanes & Planes features to watch the videos!


When you’re looking for a trip and your “start search” field is grey, it’s because you haven’t picked a starting point or destination out of the list. Read more…




Your company has different subsidiary companies or you you’ve got more than one sales tax identification number – if that’s the case you want all trips to be designated to the right invoice address. With so called Invoice Profiles it’s possible to assign different invoice addresses to your employees. Read more…



With so called speedy boarding you’ll be one of the first to enter the plane. Speedy boarding with Easyjet is only possible in combination with a seat reservation in the first rows (fees will apply). Read more…

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