Digital travel agency and first-class business travel service

At Lanes & Planes we put our customers first! We combine the best of a digital travel agency & professional business travel consulting. We help you achieve your goals and maximise your solution performance. Take advantage of our know-how and travel safely & carefree to your destination!
Digital travel agency and first-class business travel service
Business Travel Service – personal & digital

All-round support anytime available

Complex bookings or changes at short notice cannot always be solved using a tool. Sometimes, personal support is needed after all.
For all concerns for which your employees or travellers would prefer assistance from a personal contact, one of our trained travel agents is available to support you through various digital channels.
Personal customer service - extended service hours
Personal customer service - extended service hours

Personal customer service – extended service hours

Our support team is available to assist you during extended service hours via various digital channels.

Mon – Fri 7:00 AM- 8:30 PM
via live chat, phone, mobile app and email
+49 (0)89 / 215 407 120
[email protected]

Sat – Sun 9:00 AM- 6:00 PM
via email
Online Support Center
Online Support Center

Online Support Center

If you have any questions regarding your profile or booking travel, our Online Help Centre will help you. There you’ll find helpful tips & tricks about your business travel, receipt accounting and system implementation as well as a detailed FAQs.
24/7 support - always covered in case of an emergency
24/7 support - always covered in case of an emergency

24/7 support – always covered in case of an emergency

Optionally, you can also reach us around the clock for acute questions – even outside regular service hours. No third-party providers – our local customer support team will assist you with any request.
Personalised concierge service
Personalised concierge service

Personalised concierge service

Individual travel wishes or complex bookings? No problem for Lanes & Planes. Our concierge service reserves extensive additional services for you, such as open-jaw flights, group bookings or special transfers that you cannot book digitally.

Independently reviewed and certified

13
seconds average response time
92%
availability in under 15 seconds
95%
customer satisfaction

Travel Service Consulting - Made in Germany
Our experts support you with their know-how

Travel Service Consulting – Made in Germany

Travel Service Consulting - Made in Germany

Lanes & Planes is your local “first point of contact” for all questions regarding your travel booking, implementation & expense report.
Let us advise you comprehensively, so you can focus on your core business! Trained travel agents & financial experts, with years of experience in the B2B sector, will solve even complex enquiries quickly and reliably and reduce your administrative workload.

Highest travel safety for your business travellers
Safety first – Comprehensive support on the road

Highest travel safety for your business travellers

Highest travel safety for your business travellers

Your safety is important to us. Lanes & Planes always ensures the highest level of travel security. Our interactive travel map shows you in real time the travel destination of your colleagues and the current security situation on site. The live interface to the German Foreign Office indicates current travel warnings. This allows you to quickly notify your colleagues in case of emergency.

Our optional 24/7 support is available to you at any time and assists with last-minute re-bookings, cancellations and in the event of an emergency.

High Quality Business Travel Service

Lanes & Planes is your reliable partner for modern business travel & digital expense reporting. We optimise your travel processes and increase employee satisfaction in your company.
“To meet your needs, we go extraordinary ways and support everyone involved in the journey. Our local contacts are always available for you and guarantee the best possible support at all times.”
Bettina Korth
Customer Success Manager & Quality Officer at Lanes & Planes
Get off to a fast & carefree start with Lanes & Planes

Designated expert teams accompany you during your implementation

Get the most out of your travel management and accounting processes. We help you implement Lanes & Planes in 5 easy steps and support you along the way to achieve your goals. Thanks to the personal support of our implementation team and intuitive customer experience, the integration into your IT landscape runs smooth and seamless. We accompany you from onboarding to rollout and help you get the most out of your system.
Personal onboarding
Personal onboarding

Personal onboarding

Your dedicated Implementation Manager guides you through the pilot phase with a customised support plan, assisting you with business planning and your personal goal achievement. Personally available to support you throughout your implementation phase.
Customized in-depth trainings
Customized in-depth trainings

Customized in-depth trainings

We help your entire team get the most out of your system with expert guidance, ongoing advice and configuration, as well as training sessions and staff training.

  • Customised staff training
  • Onboarding for your finance team
  • Training for your system administrators

  • .
Personal Account Manager
Personal Account Manager

Personal Account Manager

Your personal Account Manager will continue to support you after the implementation and help you discover new optimisation potential and achieve continuous cost savings. Your personal contact for all strategic questions regarding the system, travel policy optimisation, reporting, analyses and feature updates.

Your benefits at a glance

Personal support for complex requests
Easy implementation and continuous support
Increase your employee satisfaction
For travel managers & business travellers

Personal support for complex requests

Personal support for complex requests
Easy implementation and continuous support
Increase your employee satisfaction

When things get complicated, we’re there for you. Our travel experts can help you with all your travel booking, expense reports and implementation needs. Reduce your communication effort and let us support you.

  • help with complex bookings and cancellations
  • highest travel security for your travellers 
  • 24/7 support for you and your employees
We don't leave you behind - from onboarding to rollout
Dedicated Implementation & Account Manager
Achieve transparency in your company
For Operations Manager

We don’t leave you behind – from onboarding to rollout

We don't leave you behind - from onboarding to rollout
Dedicated Implementation & Account Manager
Achieve transparency in your company

We help you make the most of your travel booking & accounting processes and support you in the implementation & rollout of Lanes & Planes.

  • fast onboarding of your entire team
  • easy & quick implementation, tailored to your needs
  • continuous cost & process optimization even after implementation
Discover all Lanes & Planes features

Travel management: digital, holistic, from a single source

Lanes & Planes – the first travel management solution that fully digitally maps all aspects of your business travel. Book and cancel your trips centrally through our tool, submit travel receipts & other expenses with one click & enjoy our comprehensive customer support.
Book your business trip in 5 minutes
For Travel Managers & Business Travellers: Learn how to book door-to-door in 5 minutes without leaving the platform!

More about travel booking
Optimise your travel management
For travel managers & operations managers: Learn how to get full transparency and control over your travel processes!

More about travel management
Digitise your travel expense reports
For Finance Teams, HR & Travel Managers: Learn how to optimise your expense & receipt management!

More about expense reports
Comprehensive support and customer care
For Operations Managers, Travel Managers & Business Travellers: How to reach your goals safely with Lanes & Planes!

More about 24/7 support
Lanes & Planes as free demo

Explore more, in only 30 minutes

Your individual solution • no installation necessary • free demo & consultation
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